We want you to be happy with SERP Agent. This policy explains cancellations, refunds and how to request one.

1. Cancel any time

You can cancel your subscription at any time from your account or the Creem customer portal linked in your receipt. Cancellation stops future renewals; you keep access until the end of the current billing period.

2. Refund window

If SERP Agent isn't right for you, contact us within 7 days of your first payment and we'll issue a refund. After 7 days, and for renewal payments on ongoing subscriptions, payments are generally non-refundable — but reach out and we'll review reasonable requests case by case.

3. Your statutory rights

This policy is offered in addition to — and does not limit — any refund or cancellation rights you may have under applicable law. Where mandatory consumer-protection law grants you a longer cooling-off period (for example, the statutory right of withdrawal for consumers in the EU and UK), those rights continue to apply.

4. How refunds are handled

Because Creem is our Merchant of Record, all refunds and chargebacks are processed by Creem in line with its Buyer Terms. Once approved, the amount is returned to your original payment method, usually within 5–10 business days depending on your bank.

5. How to request a refund

Email support@serp-agent.com with the email used at checkout and your order or receipt number. You can also raise the request through the Creem customer portal. We respond within 3 business days.

6. Chargebacks

If you have a billing concern, please contact us first — it's almost always faster than a chargeback. Disputed payments are handled by Creem in line with its Buyer Terms.

Refund & Cancellation Policy